No Answer:

Script: "Hi, may I speak with (Member's Name)?"

Confirms: "Yes"

Script: “Hi, this is (FirstName) from RightMove Health on a recorded line, calling on behalf of your Anthem Health Plan. How are you today?"

Wait for their response & respond accordingly.

"Anthem asked us to reach out to members who may be dealing with muscle or joint pain to let them know about a fully covered virtual care benefit through RightMove Health. Are you currently experiencing any muscle or joint pain that you’d like additional support or care for?"

Pause, and wait for a response. Continue:

“We support Anthem members by connecting them with one of our providers for a comprehensive virtual evaluation to help determine the right care plan. If you'd like, we also offer an optional phone consultation to discuss your symptoms or answer any questions before getting started.

RightMove is fully covered through your Anthem plan, so there's no cost to you, no referral is needed, and you will be seen virtually from the comfort of your home.

Would you be interested in getting connected with one of our providers”

Wait for their response & respond accordingly.

Outcome:

Yes:

How did you get my information?

What exactly do you do?

What exactly do you do?

Interested, but not right now:

Not Interested:

All Other Questions:

Asked to not be contacted again: